Service quality of commercial banking industry in the east coast of Malaysia : a perspective from customers

Service quality of commercial banking industry in the east coast of Malaysia : a perspective from customers

Bibliographic Details
Main Author: Shamsiah Shafie (Author)
Corporate Author: University of East London . Business Studies
Format: Thesis Book
Language:English
Subjects:
University of East London > Business Studies > Dissertations
Banks and banking > Malaysia
Customer services > Quality control
Dissertations, Academic
Description
Physical Description:ix, 91 leaves ; 30 cm.
Bibliography:Includes bibliographical references (l. 89-91)

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