Customer expectations and perceptions towards service quality of Islamic banks in Malaysia - Wan Zulqurnain Wan Ismail; Universiti Putra Malaysia . Business Administration (2003)
Thesis (Master of Business Administration) -- Sekolah Pengurusan, Universiti Putra Malaysia, 2003
Includes bibliographical references
Keywords: Universiti Putra Malaysia -- Business Administration -- Dissertations; Banks and banking -- Customer services -- Malaysia; Dissertations, Academic -- Malaysia