Komunikasi pejabat - Sulaiman Masri , 1949-; Ahmad Khair Mohd. Nor (Kuala Lumpur : Utusan Publications & Distributors, 2005)
Petua pelayanan pelanggan serta panduan umum penulisan memo, surat, laporan, minit, ucapan dan iklan
Includes bibliographical references [158-159 p.]
Keywords: Business communication; Communication in personnel management; Technical writing