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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000043469 |
| 005 |
20031119093000.0 |
| 008 |
030617s1991 |
| 020 |
|
|
|a 0471540307 ,
|c (hb)
|
| 090 |
0 |
0 |
|a HG181
|b .S798 1991
|
| 100 |
0 |
|
|a Stemper, Robert G. ,
|e author
|
| 245 |
1 |
0 |
|a Service selling :
|b a guide to increasing sales and profits in consumer financial services
|c Robert G. Stemper
|
| 260 |
2 |
|
|a New York :
|b John Wiley ,
|c c1991
|
| 300 |
|
|
|a x, 230 p. :
|b ill. ;
|c 24 cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 225) and index
|
| 650 |
|
0 |
|a Customer services
|
| 650 |
|
0 |
|a Financial services industry
|z United States
|x Management
|
| 650 |
|
0 |
|a Sales management
|
| 650 |
|
0 |
|a Service industries
|z United States
|x Management
|
| 999 |
|
|
|a 1000013821
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|
| 999 |
|
|
|a 1000013822
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|