APA (7th ed.) Citation

Stemper, R. G. (1991). Service selling: A guide to increasing sales and profits in consumer financial services. John Wiley.

Chicago Style (17th ed.) Citation

Stemper, Robert G. Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services. New York: John Wiley, 1991.

MLA (9th ed.) Citation

Stemper, Robert G. Service Selling: A Guide to Increasing Sales and Profits in Consumer Financial Services. John Wiley, 1991.