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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000038810 |
| 008 |
071218s2006 ohu eng |
| 020 |
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|a 0324319967
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| 050 |
0 |
0 |
|a HD9980.5
|b .H647 2006
|
| 090 |
0 |
0 |
|a HD9980.5
|b .H647 2006
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| 100 |
1 |
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|a Hoffman, K. Douglas
|e author
|
| 245 |
1 |
0 |
|a Services marketing
|b concepts, strategies & cases
|c K. Douglas Hoffman, John E. G. Bateson
|
| 246 |
1 |
0 |
|a Services marketing
|b concepts, strategies and cases
|
| 250 |
|
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|a 3rd ed
|
| 260 |
|
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|a Mason, OH
|b Thomson/South-Western
|c c2006
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| 300 |
|
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|a xix, 588 p.
|b ill.
|c 24 cm
|
| 650 |
|
0 |
|a Service industries
|x Marketing
|
| 700 |
1 |
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|a Bateson, John E. G.
|e author
|
| 999 |
|
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|a 1000107556
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|