Services marketing : concepts, strategies & cases

Bibliographic Details
Main Authors: Hoffman, K. Douglas (Author), Bateson, John E. G. (Author)
Format: Book
Language:English
Published: Mason, OH : Thomson/South-Western , c2006
Edition:3rd ed
Subjects:
Description
Physical Description:xix, 588 p. : ill. ; 24 cm.
Bibliography:Includes bibliographical references and index
ISBN:0324319967