APA (7th ed.) Citation

Lovelock, C. H., Lewis, B., & Vandermerwe, S. (1999). Services marketing: A European perspective. Prentice Hall.

Chicago Style (17th ed.) Citation

Lovelock, Christopher H., Barbara Lewis, and Sandra Vandermerwe. Services Marketing: A European Perspective. London: Prentice Hall, 1999.

MLA (9th ed.) Citation

Lovelock, Christopher H., et al. Services Marketing: A European Perspective. Prentice Hall, 1999.