APA (7th ed.) Citation

Haksever, C. (2000). Service management and operations (2nd ed.). Prentice-Hall.

Chicago Style (17th ed.) Citation

Haksever, Cengiz. Service Management and Operations. 2nd ed. Upper Saddle River, NJ: Prentice-Hall, 2000.

MLA (9th ed.) Citation

Haksever, Cengiz. Service Management and Operations. 2nd ed. Prentice-Hall, 2000.