Service management for competitive advantage

Bibliographic Details
Main Authors:	Fitzsimmons, James A. (Author), Fitzsimmons, Mona J. (Author)
Format:	Book
Published:	New York McGraw-Hill c1994
Subjects:	Service industries > Management

MARC


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100	0		\|a Fitzsimmons, James A. \|e author
245	0	0	\|a Service management for competitive advantage \|c James A. Fitzsimmons and Mona J. Fitzsimmons
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300			\|a xviii, 462 p. ; \|c 26 cm.
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