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| 008 |
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| 020 |
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|a 0071212171
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| 090 |
0 |
0 |
|a HD9980.5
|b .F549 1994
|
| 100 |
0 |
|
|a Fitzsimmons, James A. ,
|e author
|
| 245 |
0 |
0 |
|a Service management for competitive advantage
|c James A. Fitzsimmons and Mona J. Fitzsimmons
|
| 260 |
2 |
|
|a New York :
|b McGraw-Hill ,
|c c1994
|
| 300 |
|
|
|a xviii, 462 p. ; ;
|c 26 cm.
|
| 504 |
|
|
|a Includes bibliographical references and index
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 700 |
0 |
|
|a Fitzsimmons, Mona J. ,
|e author
|
| 999 |
|
|
|a 1000084655
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|