Service management for competitive advantage

Service management for competitive advantage

Bibliographic Details
Main Authors: Fitzsimmons, James A. (Author), Fitzsimmons, Mona J. (Author)
Format: Book
Published: New York McGraw-Hill c1994
Subjects:
Service industries > Management
Description
Physical Description:xviii, 462 p. ; 26 cm.
ISBN:0071212171

Similar Items