Service management for competitive advantage
| Main Authors: | , |
|---|---|
| Format: | Book |
| Published: |
New York :
McGraw-Hill ,
c1994
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| Subjects: |
| Physical Description: | xviii, 462 p. ; ; 26 cm. |
|---|---|
| Bibliography: | Includes bibliographical references and index |
| ISBN: | 0071212171 |