Monitoring, measuring, and managing customer service

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Monitoring, measuring, and managing customer service

Bibliographic Details
Main Author:	Goodman, Gary S. (Author)
Format:	Book
Published:	San Francisco Jossey-Bass c2000
Subjects:	Customer services > Evaluation > Handbooks, manuals, etc. Customer services > Management > Handbooks, manuals, etc. Customer services > Quality control > Handbooks, manuals, etc.

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