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00000cam a2200000 7i4500 |
| 001 |
0000038403 |
| 005 |
20021119093000.0 |
| 008 |
021119n |
| 020 |
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|a 0787951390
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| 090 |
0 |
0 |
|a HF5415.5
|b .G67 2000
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| 100 |
0 |
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|a Goodman, Gary S. ,
|e author
|
| 245 |
0 |
0 |
|a Monitoring, measuring, and managing customer service
|c Gary S. Goodman
|
| 260 |
2 |
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|a San Francisco :
|b Jossey-Bass ,
|c c2000
|
| 300 |
|
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|a xiii, 166 p. ; ;
|c 25 cm.
|
| 504 |
|
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|a Includes index
|
| 650 |
|
0 |
|a Customer services
|x Evaluation
|x Handbooks, manuals, etc.
|
| 650 |
|
0 |
|a Customer services
|x Management
|x Handbooks, manuals, etc.
|
| 650 |
|
0 |
|a Customer services
|x Quality control
|x Handbooks, manuals, etc.
|
| 999 |
|
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|a 1000084133
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|