Monitoring, measuring, and managing customer service

Monitoring, measuring, and managing customer service

Bibliographic Details
Main Author: Goodman, Gary S. (Author)
Format: Book
Published: San Francisco Jossey-Bass c2000
Subjects:
Customer services > Evaluation > Handbooks, manuals, etc.
Customer services > Management > Handbooks, manuals, etc.
Customer services > Quality control > Handbooks, manuals, etc.
Description
Physical Description:xiii, 166 p. ; 25 cm.
ISBN:0787951390

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