|
|
|
|
| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000037962 |
| 005 |
20051201093000.0 |
| 008 |
021119n |
| 020 |
|
|
|a 0915910470
|
| 090 |
0 |
0 |
|a HF5415.335
|b .S64 1999
|
| 100 |
0 |
|
|a Spunt, Trevor M. ,
|e author
|
| 245 |
0 |
0 |
|a Guide to customer surveys :
|b sample questionnaires and detailed guidelines for creating effective surveys
|c written by Trevor M. Spunt
|
| 260 |
2 |
|
|a New York, N.Y. :
|b The Customer Service Group ,
|c c1999
|
| 300 |
|
|
|a vi, 102 p. ; ;
|c 28 cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 101-102)
|
| 650 |
|
0 |
|a Consumer satisfaction
|x Evaluation
|
| 650 |
|
0 |
|a Questionnaires
|
| 650 |
|
0 |
|a Sampling (Statistics)
|
| 999 |
|
|
|a 1000083967
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|