APA (7th ed.) Citation

Spunt, T. M. (1999). Guide to customer surveys: Sample questionnaires and detailed guidelines for creating effective surveys. The Customer Service Group.

Chicago Style (17th ed.) Citation

Spunt, Trevor M. Guide to Customer Surveys: Sample Questionnaires and Detailed Guidelines for Creating Effective Surveys. New York, N.Y: The Customer Service Group, 1999.

MLA (9th ed.) Citation

Spunt, Trevor M. Guide to Customer Surveys: Sample Questionnaires and Detailed Guidelines for Creating Effective Surveys. The Customer Service Group, 1999.