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00000cam a2200000 7i4500 |
| 001 |
0000037840 |
| 005 |
20030224093000.0 |
| 008 |
021119s2000 |
| 020 |
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|a 0079137733
|
| 090 |
0 |
0 |
|a HF5415.5
|b .G443 2000
|
| 100 |
0 |
|
|a Gee, Val ,
|e author
|
| 245 |
1 |
4 |
|a The customer service traning tool kit :
|b 60 activities for delivering super service to customers
|c Val Gee, Jeff Gee
|
| 260 |
2 |
|
|a New York :
|b McGraw-Hill ,
|c c2000
|
| 300 |
|
|
|a ix, 365 p. :
|b ill. ;
|c 29 cm.
|
| 650 |
|
0 |
|a Customer services
|z United States
|
| 650 |
|
0 |
|a Employees
|x Training of
|z United States
|
| 700 |
1 |
|
|a Gee, Jeff ,
|e author
|
| 999 |
|
|
|a 1000084484
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|