APA (7th ed.) Citation

Gee, V., & Gee, J. (2000). The customer service traning tool kit: 60 activities for delivering super service to customers. McGraw-Hill.

Chicago Style (17th ed.) Citation

Gee, Val, and Jeff Gee. The Customer Service Traning Tool Kit: 60 Activities for Delivering Super Service to Customers. New York: McGraw-Hill, 2000.

MLA (9th ed.) Citation

Gee, Val, and Jeff Gee. The Customer Service Traning Tool Kit: 60 Activities for Delivering Super Service to Customers. McGraw-Hill, 2000.