APA (7th ed.) Citation

Bank, J. (2000). The essence of total quality management (2nd ed.). Financial Times Prentice Hall.

Chicago Style (17th ed.) Citation

Bank, John. The Essence of Total Quality Management. 2nd ed. Harlow, Essex, England: Financial Times Prentice Hall, 2000.

MLA (9th ed.) Citation

Bank, John. The Essence of Total Quality Management. 2nd ed. Financial Times Prentice Hall, 2000.