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00000cam a2200000 7i4500 |
| 001 |
0000037685 |
| 005 |
20170726093000.0 |
| 008 |
021119s2000 |
| 020 |
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|a 0273635778
|
| 090 |
0 |
0 |
|a HF5415.5
|b H632 2000
|
| 100 |
0 |
|
|a Horovitz, Jacques ,
|d 1947- ,
|e author
|
| 245 |
1 |
4 |
|a The seven secrets of service strategy
|c Jacques Horovitz
|
| 260 |
2 |
|
|a Harlow, England :
|b Financial Times/Prentice Hall ,
|c 2000
|
| 300 |
|
|
|a xiv, 140 p. :
|b ill. ;
|c 25 cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 133) and index
|
| 650 |
|
0 |
|a Customer services
|x Handbooks, manuals, etc.
|
| 999 |
|
|
|a 1000083410
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|