The seven secrets of service strategy

Bibliographic Details
Main Author:	Horovitz, Jacques 1947- (Author)
Format:	Book
Published:	Harlow, England Financial Times/Prentice Hall 2000
Subjects:	Customer services > Handbooks, manuals, etc.

MARC


LEADER	00000cam a2200000 7i4500
001	0000037685
008	021119s2000
020			\|a 0273635778
090	0	0	\|a HF5415.5 \|b H632 2000
100	0		\|a Horovitz, Jacques \|d 1947- \|e author
245	1	4	\|a The seven secrets of service strategy \|c Jacques Horovitz
260	2		\|a Harlow, England \|b Financial Times/Prentice Hall \|c 2000
300			\|a xiv, 140 p. \|b ill. \|c 25 cm
650		0	\|a Customer services \|x Handbooks, manuals, etc.
999			\|a 1000083410 \|b Book \|c OPEN SHELF (30 DAYS) \|e Gong Badak Campus