The seven secrets of service strategy

The seven secrets of service strategy

Bibliographic Details
Main Author: Horovitz, Jacques 1947- (Author)
Format: Book
Published: Harlow, England Financial Times/Prentice Hall 2000
Subjects:
Customer services > Handbooks, manuals, etc.
Description
Physical Description:xiv, 140 p. ill. 25 cm
ISBN:0273635778

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