The seven secrets of service strategy
| Main Author: | |
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| Format: | Book |
| Published: |
Harlow, England :
Financial Times/Prentice Hall ,
2000
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| Subjects: |
| Physical Description: | xiv, 140 p. : ill. ; 25 cm. |
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| Bibliography: | Includes bibliographical references (p. 133) and index |
| ISBN: | 0273635778 |