APA (7th ed.) Citation

Horovitz, J.. (2000). The seven secrets of service strategy. Financial Times/Prentice Hall.

Chicago Style (17th ed.) Citation

Horovitz, Jacques. The Seven Secrets of Service Strategy. Harlow, England: Financial Times/Prentice Hall, 2000.

MLA (9th ed.) Citation

Horovitz, Jacques. The Seven Secrets of Service Strategy. Financial Times/Prentice Hall, 2000.

Warning: These citations may not always be 100% accurate.