|
|
|
|
| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000037462 |
| 005 |
20210420093000.0 |
| 008 |
021119n |
| 020 |
|
|
|a 0724811230
|
| 090 |
0 |
0 |
|a HD9980.5
|b .L69 1998
|
| 100 |
0 |
|
|a Lovelock, Christopher H. ,
|e author
|
| 245 |
0 |
0 |
|a Service marketing :
|b Australia and New Zealand
|c Christopher H. Lovelock, Paul G. Patterson, Rhett H. Walker
|
| 260 |
2 |
|
|a Sydney :
|b Prentice Hall ,
|c c1998
|
| 300 |
|
|
|a xi, 570 p. ; ;
|c 24 cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 560-561) and index
|
| 650 |
|
0 |
|a Customer services
|z Australia
|x Marketing
|
| 650 |
|
0 |
|a Customer services
|z New Zealand
|x Marketing
|
| 650 |
|
0 |
|a Service industries
|z Australia
|x Marketing
|
| 650 |
|
0 |
|a Service industries
|z New Zealand
|x Marketing
|
| 700 |
0 |
|
|a Patterson, Paul ,
|e author
|
| 700 |
0 |
|
|a Walker, Rhett H. ,
|e author
|
| 999 |
|
|
|a 1000085182
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|