APA (7th ed.) Citation

Lovelock, C. H., Patterson, P., & Walker, R. H. (1998). Service marketing: Australia and New Zealand. Prentice Hall.

Chicago Style (17th ed.) Citation

Lovelock, Christopher H., Paul Patterson, and Rhett H. Walker. Service Marketing: Australia and New Zealand. Sydney: Prentice Hall, 1998.

MLA (9th ed.) Citation

Lovelock, Christopher H., et al. Service Marketing: Australia and New Zealand. Prentice Hall, 1998.