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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000037461 |
| 005 |
20021119093000.0 |
| 008 |
021119n |
| 020 |
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|a 981042132X
|
| 090 |
0 |
0 |
|a HF5415.5
|b .K29 2000
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| 100 |
0 |
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|a Kaufman, Ron ,
|e author
|
| 245 |
0 |
0 |
|a Up your service :
|b strategies and action steps to delight your customers now!
|c Ron Kaufman
|
| 260 |
2 |
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|a Singapore :
|b Ron Kaufman Pte. Ltd. ,
|c c2000
|
| 300 |
|
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|a xxii, 297 p. ; ;
|c 23 cm.
|
| 504 |
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|a Includes index
|
| 650 |
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0 |
|a Customer services
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| 650 |
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0 |
|a Management
|
| 999 |
|
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|a 1000083540
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|