APA (7th ed.) Citation

Kaufman, R. (2000). Up your service: Strategies and action steps to delight your customers now! Ron Kaufman Pte. Ltd.

Chicago Style (17th ed.) Citation

Kaufman, Ron. Up Your Service: Strategies and Action Steps to Delight Your Customers Now! Singapore: Ron Kaufman Pte. Ltd, 2000.

MLA (9th ed.) Citation

Kaufman, Ron. Up Your Service: Strategies and Action Steps to Delight Your Customers Now! Ron Kaufman Pte. Ltd, 2000.