Service management : operations, strategy and information technology

Bibliographic Details
Main Authors:	Fitzsimmons, James A. (Author), Fitzsimmons, Mona J. (Author)
Format:	Book
Published:	Boston : McGraw-Hill/Irwin , c2006
Edition:	5th ed
Series:	McGraw-Hill/Irwin series in operations and decision sciences
Subjects:	Service industries > Management

Service management : operations, strategy, and information technology by Fitzsimmons, James A., Fitzsimmons, Mona J.

Published 2006

Published 2001