Service management : operations, strategy and information technology

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Service management : operations, strategy and information technology

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Bibliographic Details
Main Authors:	Fitzsimmons, James A. (Author), Fitzsimmons, Mona J. (Author)
Format:	Book
Published:	Boston : McGraw-Hill/Irwin , c2006
Edition:	5th ed
Series:	McGraw-Hill/Irwin series in operations and decision sciences
Subjects:	Service industries > Management

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