Service management : operations, strategy and information technology
| Main Authors: | , |
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| Format: | Book |
| Published: |
Boston :
McGraw-Hill/Irwin ,
c2006
|
| Edition: | 5th ed |
| Series: | McGraw-Hill/Irwin series in operations and decision sciences
|
| Subjects: |
| Physical Description: | xiv, 605 p. : ill. ; 27 cm. 1 CD-ROM (4 3/4 in.) |
|---|---|
| Bibliography: | Includes bibliographical references and indexes |
| ISBN: | 0072982306 |