APA (7th ed.) Citation

Kolarik, W. J. (1999). Creating quality: Process design for results. WCB/McGraw-Hill.

Chicago Style (17th ed.) Citation

Kolarik, William J. Creating Quality: Process Design for Results. Boston: WCB/McGraw-Hill, 1999.

MLA (9th ed.) Citation

Kolarik, William J. Creating Quality: Process Design for Results. WCB/McGraw-Hill, 1999.