APA (7th ed.) Citation

Goetsch, D. L., & Davis, S. (2000). Quality management: Introduction to total quality management for production, processing, and services (3rd ed.). Prentice-Hall.

Chicago Style (17th ed.) Citation

Goetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 3rd ed. Upper Saddle River, NJ: Prentice-Hall, 2000.

MLA (9th ed.) Citation

Goetsch, David L., and Stanley Davis. Quality Management: Introduction to Total Quality Management for Production, Processing, and Services. 3rd ed. Prentice-Hall, 2000.