APA (7th ed.) Citation

Dierdonck, R. v., Gemmel, P., & Looy, B. v. (1998). Services management: An integrated approach. Financial Times Management ; Pitman Publishing.

Chicago Style (17th ed.) Citation

Dierdonck, R. van, Paul Gemmel, and Bart van Looy. Services Management: An Integrated Approach. London: Financial Times Management ; Pitman Publishing, 1998.

MLA (9th ed.) Citation

Dierdonck, R. van, et al. Services Management: An Integrated Approach. Financial Times Management ; Pitman Publishing, 1998.