Reengineering the public service : leadership and change in an electronic age - Muhammad Rais Abdul Karim (Subang Jaya, Selangor : Pelanduk Publications, 1999)
Includes bibliographical references and index
Keywords: Civil service ethics -- Malaysia; Civil service reforms -- Malaysia; Information technology -- Malaysia; ISO 9000 Series Standards; Privatization -- Malaysia; Reengineering (Management) -- Malaysia