rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Delivering customer service
    sub title: how to achieve competitive edge through managing customer relationships successfully
  name:
    name part: Payne, Shelia
    role:
      role term: creator
    role:
      role term: author
  type of resource: text
  origin info:
    place:
      place term: Hong Kong
    publisher: Grolier International
    date issued: c1999
    issuance: monographic
  physical description:
    extent: 186 p. ill. ; 24 cm.
  note: Shelia Payne
  subject:
    topic: Customer services
  related item:
    title info:
      title: Grolier business library
  identifier: 0717297403
  record info:
    record identifier: 0000035986