Delivering customer service how to achieve competitive edge through managing customer relationships successfully

Bibliographic Details
Main Author:	Payne, Shelia (Author)
Format:	Book
Published:	Hong Kong Grolier International c1999
Series:	Grolier business library
Subjects:	Customer services

MARC


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245	0	0	\|a Delivering customer service \|b how to achieve competitive edge through managing customer relationships successfully \|c Shelia Payne
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300			\|a 186 p. \|b ill. ; \|c 24 cm.
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