APA (7th ed.) Citation

Payne, S. (1999). Delivering customer service: How to achieve competitive edge through managing customer relationships successfully. Grolier International.

Chicago Style (17th ed.) Citation

Payne, Shelia. Delivering Customer Service: How to Achieve Competitive Edge Through Managing Customer Relationships Successfully. Hong Kong: Grolier International, 1999.

MLA (9th ed.) Citation

Payne, Shelia. Delivering Customer Service: How to Achieve Competitive Edge Through Managing Customer Relationships Successfully. Grolier International, 1999.