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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000035552 |
| 020 |
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|a 0471155063
|c (pbk.)
|
| 090 |
0 |
0 |
|a HF5415.5
|b .S737 1996
|
| 100 |
0 |
|
|a Sterne, Jim
|e author
|
| 245 |
0 |
0 |
|a Customer service on the Internet
|b building relationships, increasing loyalty, and staying competitive
|c Jim Sterne
|
| 260 |
2 |
|
|a New York
|b John Wiley
|c c1996
|
| 300 |
|
|
|a xxvi, 326 p. ;
|c 24 cm.
|
| 650 |
|
0 |
|a Customer services
|x Communication systems
|
| 650 |
|
0 |
|a Internet (Computer network)
|
| 650 |
|
0 |
|a Internet marketing
|
| 650 |
|
0 |
|a World Wide Web (Information retrieval system)
|
| 999 |
|
|
|a 1000077516
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|