Customer service on the Internet building relationships, increasing loyalty, and staying competitive

Customer service on the Internet building relationships, increasing loyalty, and staying competitive

Bibliographic Details
Main Author: Sterne, Jim (Author)
Format: Book
Published: New York John Wiley c1996
Subjects:
Customer services > Communication systems
Internet (Computer network)
Internet marketing
World Wide Web (Information retrieval system)
Description
Physical Description:xxvi, 326 p. ; 24 cm.
ISBN:0471155063

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