Satisfaction : a behavioral perspective on the consumer

QR Code

Satisfaction : a behavioral perspective on the consumer

Bibliographic Details
Main Author:	Oliver, Richard L. (Author)
Format:	Book
Published:	New York : McGraw-Hill , c1997
Series:	McGraw-Hill series in marketing
Subjects:	Consumer satisfaction Consumer satisfaction > Evaluation

Similar Items

Customer satisfaction : the other half of your job
by: Scott, Dru
Published: (1988)

Listening to the voice of the customer : 16 steps to a successful customer satisfaction measurement program
by: Anton, Jon
Published: (1997)

Customer behaviour : consumer behaviour and beyond
by: Widing, Robert
Published: (2003)

Guide to customer surveys : sample questionnaires and detailed guidelines for creating effective surveys
by: Spunt, Trevor M.
Published: (1999)

Listening to the voice of the market : how to increase market share and satisfy current customers
by: Reidenbach, R. Eric
Published: (2010)

Unlocking the customer value chain : how decoupling drives consumer disruption
by: Teixeira, Thales S., et al.
Published: (2019)

5 star service : how to deliver exceptional customer service
by: Heppell, M.
Published: (2010)

Seeking customers
by: Shapiro, Benson P., et al.
Published: (1993)

Buying styles [electronic resource] : simple lessons in selling the way your customer buys
by: Wilkinson, Michael , 1957-
Published: (2009)

Buying styles : simple lessons in selling the way your customer buys
by: Wilkinson, Michael , 1957-
Published: (2009)

Customer first : a strategy for quality service
by: Walker, Denis
Published: (1990)

Customer engineering cutting-edge selling strategies
by: Frigstad, David B.
Published: (1995)

Magnet marketing : the ultimate strategy for attracting and holding customers
by: Graham, John R. [ (John Rushton)] , 1931-, et al.
Published: (1991)

Value and strategy : competing successfully in the nineties
by: Shenkman, Michael H.

The Apple experience : [electronic resource] : secrets to building insanely great customer loyalty
by: Gallo, Carmine
Published: (2012)

UX best practices [ how to achieve more impact with user experience
by: Degen, Helmut , 1964-, et al.
Published: (2012)

Keeping customers
by: Shapiro, Benson P., et al.
Published: (1993)

A study on customers' satisfaction on the services received at HUSM (Hospital Universiti Sains Malaysia)
by: Mohd Nuzul Hisham Abdullah
Published: (2004)

Organizational behavior : improving performance and commitment in the workplace
by: Colquitt, Jason A., et al.
Published: (2009)

Organizational behavior : improving performance and commitment in the workplace
by: Colquitt, Jason, et al.
Published: (2011)

Organizational behavior : improving performance and commitment in the workplace
by: Colquitt, Jason A., et al.
Published: (2013)

Organizational behavior : improving performance and commitment in the workplace
by: Colquitt, Jason A., et al.
Published: (2015)

Connor [ the ISO 9001: 2000 road movie leadership skills for customer satisfaction
by: Bertsos, Nick, et al.
Published: (2003)

Total quality essentials using quality tools and systems to improve and manage your business
by: Soin, Sarv Singh
Published: (1999)

Consumer behavior
by: Mowen, John C.
Published: (1987)

Consumer behavior
by: Mowen, John C.
Published: (1995)

Consumer behavior
by: Mowen, John C., et al.
Published: (1998)

Customers' satisfaction towards secretarial services provided by 'A to Z accounting and secretarial services' : a case study
by: Rosmolyati Mohmad
Published: (2005)

Consumer behavior
by: Kardes, Frank R., et al.
Published: (2015)

Consumer behavior : concepts and strategies
by: Berkman, Harold W., et al.
Published: (1978)

Consumer behavior : concepts and applications
by: Loudon, David L., et al.
Published: (1984)

Consumer behavior : concepts and applications
by: Loudon, David L., et al.
Published: (1979)

Consumer behavior : concepts and applications
by: Loudon, David L., et al.
Published: (1988)

Consumer behavior
by: Engel, James F., et al.
Published: (1995)

Consumer behavior
by: Hoyer, Wayne D., et al.
Published: (2007)

Competing globally through customer value : the management of strategic suprasystems
by: Bounds, Gregory M., et al.
Published: (1991)

Improving performance and enhancing competitiveness : in search of innovative solutions
by: Fathyah Hashim, et al.
Published: (2013)

The effect of customer perceived value and service quality on students' loyalty a case study of Linton University College, Malaysia
by: Badeggi, Mohamed Shuaibu

Consumer behavior
by: Harrell, Gilbert D.
Published: (1986)

Customer satisfaction in hotel industry at Kuala Terengganu : Primula Beach Resort
by: Mohd Zaidie Mohd Taza
Published: (2004)