APA (7th ed.) Citation

Oliver, R. L. (1997). Satisfaction: A behavioral perspective on the consumer. McGraw-Hill.

Chicago Style (17th ed.) Citation

Oliver, Richard L. Satisfaction: A Behavioral Perspective on the Consumer. New York: McGraw-Hill, 1997.

MLA (9th ed.) Citation

Oliver, Richard L. Satisfaction: A Behavioral Perspective on the Consumer. McGraw-Hill, 1997.