APA (7th ed.) Citation

Chartered Institute of Bankers (England). (1997). Customer services: Marketing and the competitive environment. The Chartered Institute of Bankers.

Chicago Style (17th ed.) Citation

Chartered Institute of Bankers (England). Customer Services: Marketing and the Competitive Environment. London: The Chartered Institute of Bankers, 1997.

MLA (9th ed.) Citation

Chartered Institute of Bankers (England). Customer Services: Marketing and the Competitive Environment. The Chartered Institute of Bankers, 1997.

Warning: These citations may not always be 100% accurate.