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00000cam a2200000 7i4500 |
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20021119093000.0 |
| 008 |
021119n |
| 020 |
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|a 0131499157
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| 090 |
0 |
0 |
|a HD9980.5
|b .H672 1997
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| 100 |
0 |
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|a Hope, Christine ,
|e author
|
| 245 |
0 |
0 |
|a Service operations management :
|b strategy, design and delivery
|c Christine Hope and Alan Muhlemann
|
| 260 |
2 |
|
|a London :
|b Prentice Hall ,
|c 1997
|
| 300 |
|
|
|a viii, 352 p. ; ;
|c 24 cm.
|
| 504 |
|
|
|a Includes index
|
| 650 |
|
0 |
|a Service industries
|x Management
|
| 700 |
0 |
|
|a Muhlemann, Alan ,
|e author
|
| 999 |
|
|
|a 1000067299
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|