rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    non sort: The
    title: big book of customer service training games
    sub title: quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
  name:
    name part: Carlaw, Peggy
    role:
      role term: creator
    role:
      role term: author
  name:
    name part: Deming, Vasudha Kathleen
    role:
      role term: author
  type of resource: text
  origin info:
    place:
      place term: New York
    publisher: McGraw-Hill
    date issued: c1999
    issuance: monographic
  physical description:
    extent: xiv, 209 p. : ill. ; 234 cm.
  note: Peggy Carlaw, Vasudha Kathleen Deming
  subject:
    topic: Customer services
    topic: Management
  subject:
    topic: Employees
    topic: Training of
  identifier: 0070779740
  record info:
    record change date: 20030204093000.0
    record identifier: 0000033269