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00000cam a2200000 7i4500 |
| 001 |
0000033269 |
| 005 |
20030204093000.0 |
| 020 |
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|a 0070779740
|
| 090 |
0 |
0 |
|a HF5415
|b .C38 1999
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| 100 |
0 |
|
|a Carlaw, Peggy ,
|e author
|
| 245 |
1 |
4 |
|a The big book of customer service training games :
|b quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers
|c Peggy Carlaw, Vasudha Kathleen Deming
|
| 260 |
2 |
|
|a New York :
|b McGraw-Hill ,
|c c1999
|
| 300 |
|
|
|a xiv, 209 p. :
|b ill. ;
|c 234 cm.
|
| 650 |
|
0 |
|a Customer services
|x Management
|
| 650 |
|
0 |
|a Employees
|x Training of
|
| 700 |
0 |
|
|a Deming, Vasudha Kathleen ,
|e author
|
| 999 |
|
|
|a 1000086206
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|