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00000cam a2200000 7i4500 |
| 001 |
0000033139 |
| 005 |
20070206.0 |
| 008 |
021119n |
| 020 |
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|a 0471643424
|
| 090 |
0 |
0 |
|a HF5415.55
|b .B76 1999
|
| 100 |
0 |
|
|a Brown, Stanley A. ,
|d 1946- ,
|e author
|
| 245 |
0 |
0 |
|a Strategic customer care :
|b an evolutionary approach to increasing customer value and profitability
|c Stanley A. Brown
|
| 260 |
2 |
|
|a Toronto :
|b John Wiley ,
|c c1999
|
| 300 |
|
|
|a xiii, 305 p. ; ;
|c 24 cm.
|
| 504 |
|
|
|a Includes bibliographical references (p. 291-297) and index
|
| 650 |
|
0 |
|a Customer relations
|
| 650 |
|
0 |
|a Relationship marketing
|
| 999 |
|
|
|a 1000084511
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|