Strategic customer care : an evolutionary approach to increasing customer value and profitability
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| Format: | Book |
| Published: |
Toronto :
John Wiley ,
c1999
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| Subjects: |
| Physical Description: | xiii, 305 p. ; ; 24 cm. |
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| Bibliography: | Includes bibliographical references (p. 291-297) and index |
| ISBN: | 0471643424 |