APA (7th ed.) Citation

Brown, S. A.. (1999). Strategic customer care: An evolutionary approach to increasing customer value and profitability. John Wiley.

Chicago Style (17th ed.) Citation

Brown, Stanley A. Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability. Toronto: John Wiley, 1999.

MLA (9th ed.) Citation

Brown, Stanley A. Strategic Customer Care: An Evolutionary Approach to Increasing Customer Value and Profitability. John Wiley, 1999.

Warning: These citations may not always be 100% accurate.