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00000cam a2200000 7i4500 |
| 001 |
0000032308 |
| 005 |
20021119093000.0 |
| 008 |
021119n |
| 020 |
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|a 027361472X
|
| 090 |
0 |
0 |
|a HF5415.5
|b .W45 1995
|
| 100 |
0 |
|
|a Wellington, Patricia ,
|e author
|
| 245 |
0 |
0 |
|a Kaizen strategies for customer care :
|b how to create a powerful customer-care program - and make it work
|c Patricia Wellington
|
| 260 |
2 |
|
|a London :
|b Pitman Publishing ,
|c 1995
|
| 300 |
|
|
|a xiii, 239 p. ; ;
|c 24 cm.
|
| 504 |
|
|
|a Includes index
|
| 650 |
|
0 |
|a Customer relations
|
| 650 |
|
0 |
|a Customer services
|
| 999 |
|
|
|a 1000064013
|b Book
|c OPEN SHELF (30 DAYS)
|e Gong Badak Campus
|