Kaizen strategies for customer care how to create a powerful customer-care program - and make it work

Bibliographic Details
Main Author:	Wellington, Patricia (Author)
Format:	Book
Published:	London Pitman Publishing 1995
Subjects:	Customer relations Customer services

MARC


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020			\|a 027361472X
090	0	0	\|a HF5415.5 \|b .W45 1995
100	0		\|a Wellington, Patricia \|e author
245	0	0	\|a Kaizen strategies for customer care \|b how to create a powerful customer-care program - and make it work \|c Patricia Wellington
260	2		\|a London \|b Pitman Publishing \|c 1995
300			\|a xiii, 239 p. ; \|c 24 cm.
650		0	\|a Customer relations
650		0	\|a Customer services
999			\|a 1000064013 \|b Book \|c OPEN SHELF (30 DAYS) \|e Gong Badak Campus