O'Neil, R. M. (1994). Total quality management in libraries: A sourcebook. Libraries Unlimited.
Chicago Style (17th ed.) CitationO'Neil, Rosanna M. Total Quality Management in Libraries: A Sourcebook. Englewood, CO: Libraries Unlimited, 1994.
MLA (9th ed.) CitationO'Neil, Rosanna M. Total Quality Management in Libraries: A Sourcebook. Libraries Unlimited, 1994.
Warning: These citations may not always be 100% accurate.