APA (7th ed.) Citation

Rao, A., & Rao, A. (1996). Total quality management: A cross functional perspective. John Wiley.

Chicago Style (17th ed.) Citation

Rao, Ashok, and Ashok Rao. Total Quality Management: A Cross Functional Perspective. New York: John Wiley, 1996.

MLA (9th ed.) Citation

Rao, Ashok, and Ashok Rao. Total Quality Management: A Cross Functional Perspective. John Wiley, 1996.